It uses a similar web form, but with only one option (email and last 4 digits of credit card number). I triple-checked the Password (I use a password manager, and I was able to login using the password the same day, so I know I had the correct password.) (3) I also tried Digital River's "My Commerce solution" which is apparently the same company with a different name. I triple checked the Order Number from the email and from the invoice I received from Digital River when I purchased the digital product. (2) The next option is to enter your Order Number and Password. Here are the problems: (1) On Digital River's "Find My Order" website, your first option is to enter your email address and the last four digits of the credit card you used to pay for the product. I want to cancel an automatic recurring payment. Problems trying to cancel recurring payment From what I can see these 2 companies "" and "iZotope Inc" work in concert to SCAM anyone misfortunate enough to get ensnared in one of their checkout pages. So in effect it's all lies to con people out of their money. Refused a refund saying they have a 'zero refund policy', then I go to their REFUND POLICY page and it states 30 days. Alex L from is a good fit for the company culture - all kinds of useless. I had to go to the effort of filing a charge back with my bank. They DON'T DO: * Software that works * Customer Support * Refunds RX 10 Elements didn't work and they refused my refund saying they don't give refunds. In fact in my 40 years I've never dealt with TWO such inept, unprofessional and belligerent companies. It takes them 6/7 days to reply to an email, and when they do they are the opposite to helpful or customer friendly. Customer support is virtually non existent. If I could give a NEGATIVE 5 star review for "Digital River" and their partner "iZotope inc" I would. Its a shame because i liked lenovo, i still have my yoga 15ikb from 2018 and wanted to upgrade but their shipping Really really sucks. fed up i cancelled the order, lets see now how much time they will take to give me back my money.
Today 15 february the order status changed from february 18 to expected shipping february 23 with expected arrival in MARCH 6. checked the order status and from february 12 it got delayed to february 18. no answer, so i waited till the 12 of february thinking atleast i would have the notebook. I have ordered a lenovo legion slim 7i on the 26 of january with delivery promised in 2 weeks,during these 2 weeks i checked the order status and saw the delivery date changed from 2 weeks to the 12 of february, also the price of the notebook lowered by 100 euro sended an email asking if they could also reduce the price of the one i have ordered.
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